Privacy Policy

Introduction

This policy explains how Landcraft Drives & Patios collects and uses personal data, meaning information about a living person who can be identified from it. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Landcraft Drives & Patios is a driveway, patio and landscaping business working across Sussex. The data controller is Landcraft Drives & Patios, 4 Paddock Park, Whitesmith, Lewes, East Sussex, BN8 6JB.

What Personal Data We Collect

We collect the details you give us when you contact us: your name, phone number, email address, postcode, the service you are interested in, anything you tell us about the job and any photo you choose to attach. We also keep records of our correspondence and calls with you, and the details needed to quote for and carry out work at your property.

How We Handle Enquiry Data

When you send an enquiry through a form on this website, the details you enter are sent securely to us by email so that we can reply, arrange a site visit and prepare a quote. The form is protected by a spam check (Cloudflare Turnstile), which may process technical information about your browser to confirm that you are not an automated program. Enquiry details are used only to deal with your enquiry and any work that follows. We do not sell them or use them for unrelated marketing.

Cookies

This website uses only the cookies it needs to work. If we add optional cookies in future, such as for measuring visits, a cookie banner will ask for your consent first and you will be able to change your choice at any time. The map on our pages is provided by Google Maps, which may set its own cookies as described in Google's privacy policy.

Who We Share Your Information with

We only share your personal data where it is needed to provide our service or where the law requires it. This can include:

• the website and email providers that deliver your enquiry to us
• suppliers where it is needed to deliver materials to your property
• our accountants, insurers or professional advisers where necessary
• law enforcement or regulatory bodies where we are legally required to

Legal Basis for Processing

We process your data to take steps at your request before entering into a contract (such as preparing a quote), to perform that contract, to meet our legal obligations, and in our legitimate interest in running and improving our business.

How Long We Keep Your Data

We keep enquiry details for as long as needed to deal with your enquiry. Where you become a customer, we keep records of the work for up to seven years to meet tax and legal obligations, then delete what is no longer needed.

Your Rights

You have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct data that is inaccurate or incomplete
• ask us to delete your data in certain circumstances
• ask us to restrict or stop processing your data in certain circumstances
• object to processing based on our legitimate interests, including direct marketing
• ask for your data to be transferred to another organisation
• withdraw consent at any time where we rely on consent

To make a request, email info@landcraftdrivesandpatios.co.uk or call 01273 634908. We may ask for proof of identity before releasing any information.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first at info@landcraftdrivesandpatios.co.uk or on 01273 634908, or write to 4 Paddock Park, Whitesmith, Lewes, East Sussex, BN8 6JB. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.